Question 1

How do custom orders work?

Accepted Answer

Start with a quick brief by email. We then develop colour-matched samples in about three weeks with an estimated price per m² and a production schedule. Full payment secures your spot. Typical custom lead time is 3 to 6 months. Contact: shirin@amethystartfactory.com.au.

Question 2

Can you colour match for restorations or small quantities?

Accepted Answer

Yes. We can colour match and even handle small restoration quantities. Send photos, measurements and any colour references to start.

Question 3

Can I order samples?

Accepted Answer

Yes. For collection ranges you can order sample tiles. For custom work, samples are created after the deposit as part of the development process.

Question 4

What are the lead times?

Accepted Answer

Custom projects are usually 3 to 6 months once your order is confirmed. For standard ranges, production is scheduled and confirmed at quote stage.

Question 5

Are the tiles suitable for floors, kitchens and bathrooms?

Accepted Answer

They produce porcelain tiles. Use on walls or floors depends on the glaze and the specific range. See Wall Tiles and Floor Tiles categories or ask for guidance.